Refund Policy
HANCOMMUNICATION (WORLD TRAVEL SERVICE) provides a transparent refund policy for services purchased through this website.
Important disclaimer. We are a private agency that assists travellers with UK Electronic Travel Authorisation (ETA) applications. We are not affiliated with, endorsed by, or connected to the UK Government or the Home Office, and we do not provide legal advice. Every decision on an ETA application rests solely with the UK authorities. The amount you pay on this website is a single charge that covers the UK government’s ETA fee together with our own service fee for reviewing, correcting and submitting your application. You may also apply directly, at a lower cost, on the UK government website at gov.uk/eta, though without our review service.
1. When Our Service Begins
Your application is treated as in progress from the moment your payment is confirmed. Our team begins reviewing your answers, passport data and photograph against the current UK requirements straight away. Your eligibility for a refund therefore depends on the stage your application has reached when we receive your request.
2. What You Are Paying For
Government fee: the fee charged by the UK authorities to assess your ETA application. This fee is non-refundable once the application has been submitted to the UK authorities, regardless of the outcome.
Our service fee: our charge for expert review, correction of missing or incorrect information, submission on your behalf and customer support until the outcome is issued.
The full amount is shown to you before you confirm payment. Prices may change without prior notice; the price that applies to your order is the one displayed at the time you pay.
3. Refund Conditions by Application Status
Not yet processed — cancellation by you: if you ask us to cancel before we have begun processing your application, a full refund is issued.
Service not provided: if the service was not delivered or processed because of a fault on our side, a full refund is issued.
Incorrect service provided: if your application was mishandled because of a clear error on our side, a full refund is issued.
Submitted to the UK authorities: once your application has been submitted, the government fee is non-refundable and our service fee has been earned, as the work has been performed.
Application refused by the UK authorities: the decision is made solely by the UK authorities and is outside our control. We are not responsible for refunding the fee where an application is refused, and the government fee cannot be recovered.
Completed, or change of mind after completion: no refund is available.
Request period: refund requests must be submitted within 72 hours of the date of your service application.
Nothing in this policy affects the mandatory consumer rights available to you under the law of your country of residence.
4. Duplicate Payments and Billing Errors
If you were charged more than once for the same application, or you experienced a verified technical billing error, you are entitled to a full refund of the duplicate or erroneous charge regardless of the application status. Please contact us immediately with your order reference.
5. Refund Procedure
How to request: email support@worldtravelsystem.com.
Required information: the applicant’s name, the email address used for the order, the payment date and the reason for your request. Please do not send your full card number by email — we will never ask for it, and we can locate your payment from the details above.
Processing time: approved refunds are normally processed within 7 business days of the request.
Refund method: refunds are issued to the original payment method. Depending on your card issuer, the amount may take a further few business days to appear on your statement, which is outside our control.
6. Payment Disputes
If you have a concern about a charge, please contact us first — most issues are resolved quickly and directly. Raising a dispute with your card issuer before contacting us may suspend our review and delay the outcome for you.