Terms of Use

We provide a paid application support service. This includes:

• Guided Application: Taking you through each question of the UK ETA application in plain English

• Document and Photo Checks: Checking your passport details and photograph against the published UK requirements before submission

• Submission on Your Behalf: Preparing and submitting your application to the relevant UK authority

• Customer Support: Email support and status updates throughout the process

By using our services you acknowledge and agree that:

• we are not owned, operated, sponsored or endorsed by the UK Government or any government body;

• you are not required to use our services to obtain a UK ETA — you may apply directly through GOV.UK;

• we are not an immigration adviser and we do not provide legal or immigration advice;

• we do not guarantee approval. Every ETA decision is made solely by the UK authorities;

• processing times are estimates only and may change without notice.

• You must be 18 or older to purchase our services. If you apply on behalf of another person, including a minor or a family member, you confirm that you are authorised to do so, that you have obtained all necessary consents, and that the information provided about that person is accurate.

• You are responsible for the accuracy and completeness of all information and documents you provide, and for confirming before submission that your passport is valid and meets the application requirements.

• False, inaccurate, incomplete or invalid information or documents may cause delays, additional costs or refusal of your application. We are not liable for delays, costs or refusals arising from information or documents you provided.

• Some details cannot be changed once an application has been submitted to the authorities.

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms of Use. It explains what we collect, why we collect it, who we share it with, and the rights available to you.

• The amount payable is shown before you confirm your order. It covers our service fee and, where stated, the government fee payable to the UK authorities.

• All amounts are charged in the currency displayed at checkout. Any local taxes, duties or bank charges are your responsibility.

• Full payment is required before processing begins.

• Payments are processed securely by our third-party payment provider (Payletter). We do not store your full card details.

• Prices may change without prior notice. The price that applies to your order is the one displayed at the time you pay.

Refunds are governed by our Refund Policy, which sets out the full conditions and procedure. In summary:

• a full refund is issued if the service was not delivered due to a fault on our side, or if you cancel before processing begins;

• no refund is available once the service has been completed, or for a change of mind after completion;

• we are not responsible for refunding the fee if an application is refused by the authorities, as the decision is outside our control;

• refund requests must be submitted to support@worldtravelservice.com within 72 hours of the service application date, and approved refunds are normally processed within 7 business days to the original payment method.

By completing your purchase you agree that processing may begin immediately, which may affect your eligibility for a full refund. Mandatory consumer rights available to you under the law of your country of residence are not affected by this policy.

When using our services, you must not: provide false or misleading information; use the services for any unlawful purpose; attempt to gain unauthorised access to our systems; impersonate another person or organisation; transmit malicious code; use automated means to access our services or harvest data; or resell our services without our written consent.

• All content and software on this website, including text, graphics, logos, icons and layout, is owned by or licensed to HANCOMMUNICATION. You may not copy, reproduce, modify, distribute or create derivative works from it without our prior written consent.

• You retain all rights in the personal information and documents you provide to us.

• Logos and images belonging to third parties remain the property of their respective owners.

Our services may link to or rely on third-party websites, tools or providers, including payment processing, hosting, passport-scanning technology and analytics. We are not responsible for the content, practices or policies of those third parties, and your use of external websites is at your own risk. Where third parties process your data on our behalf, they do so under appropriate data processing arrangements as described in our Privacy Policy.

We may suspend or terminate your access to all or part of our services, without liability, if we reasonably believe that you have breached these Terms of Use, provided false or misleading information, or engaged in fraudulent, abusive or unlawful activity, or where required by law or by a competent authority. You may stop using our services at any time by contacting support@worldtravelservice.com. Termination on its own does not create a right to a refund except as set out in section 5.

Sections 7, 10, 11 and 12 survive termination or expiry of these Terms of Use.

To the fullest extent permitted by law, our services and the information on this website are provided "as is" and "as available", without warranties of any kind, express or implied, as to accuracy, completeness, reliability or fitness for a particular purpose. We do not warrant that the website will operate uninterrupted or error-free, and we do not guarantee that an application submitted through our services will be approved. The outcome of any ETA application rests solely with the UK authorities. Information published on this website is general information and does not constitute legal or immigration advice.

• To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, including loss of profit, data or travel arrangements, arising from a delayed or refused ETA application, service interruption, technical fault, or reliance on information obtained through our services.

• Where we are liable, our total liability will not exceed the amount you paid to us for the service in question.

• Nothing in these Terms of Use excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable mandatory law.

You agree to indemnify and hold harmless HANCOMMUNICATION, its officers, employees and agents against any claims, damages, costs or liabilities arising from your breach of these Terms of Use, your misuse of the services, your provision of false or misleading information, or your infringement of any applicable law or third-party right.

• Governing law: These Terms of Use are governed by the laws of the Kingdom of Cambodia, where the Company is registered, without prejudice to any mandatory consumer protection rules that apply in your country of residence.

• Severability: If any provision is found unenforceable, it will be severed and the remaining provisions will continue in full force.

• Entire agreement: These Terms of Use, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company regarding your use of our services.

• Assignment: You may not transfer your rights or obligations under these Terms of Use without our prior written consent. We may transfer ours in connection with a merger, acquisition or transfer of assets.

• Changes: We may amend these Terms of Use at any time. The current version is always published on this page with its effective date, and continued use of our services after a change takes effect means you accept the revised terms.

• Electronic communications: By using our services you consent to receive order confirmations, application updates and service notices by email, SMS or on-screen notification. You may opt out of promotional messages at any time; essential service messages will continue.

HANCOMMUNICATION (WORLD TRAVEL SERVICE)

Email: support@worldtravelservice.com

Customer Support: +855 61 3200 11

Address: 27–29 Street 75, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh 12251, Cambodia

Business Registration Number: 763-33-00040